Frequently Asked Questions

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A: Yes, you can install the PlexiDor Wall Unit dog door into a cement block wall. The only thing to be careful with before starting is to check both sides of the wall to avoid electrical outlets and plumbing. An exterior visual check is not a guarantee. We recommend you cut a 4 inch by 4 inch test hole through the dry wall first to take a peek in the wall to be sure you don't have any surprises getting in the way. We have a video on our website to show an example of an install in a cement block wall. Here is that link: https://plexidors.com/videos/block-wall-installation-of-plexidor-dog-door/

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A: Sliding Track: Features and Benefits PlexiDor dog doors size large, medium, and extra large are delivered with a steel security plate that screws onto the pet door frame. The plate is a great tool for securing the home, and for signaling to pets that the door is locked. Using the sliding tracks, it takes seconds to mount the plate. Simply attach the left and right tracks to the interior frame, and slide the steel security plate down the track into place. The tracks attach to the dog door’s interior frame using just a screw driver, and the security plate slides down to its optimal position. Secure the plate with the handy flip lock feature and you’re finished. The tracks are made of strong and durable aluminum, and they’re available in silver, white, or bronze in sizes Medium - 40lbs | Large - 100lbs | Large Plus - 150lbs | XLarge - 220lbs Hardware for track installation is included, but not the security plate itself. Accessory for use with steel security plate included with PlexiDor pet doors Sliding tracks attach to interior PlexiDor frame Flip lock feature secures steel plate and will not interfere with lock and key Works with PlexiDor door or wall units in sizes M, L and XL Available in silver, white or bronze Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: Dog Door Awning: Features and Benefits The pet door awnings are made from durable aluminum with a baked-on finish. They are available in white or bronze, and make a perfect accessory for all PlexiDor pet doors. Available Sizes: Small, Medium, Large | Extra Large ITEM DIMENSIONS PD AWNING SM 11”w x 8.25”d x 2.10”h PD AWNING MD 16”w x 12.5”d x 3.19”h PD AWNING LG/XL 23.25”w x 16”d x 4.22”h Mounting screws included. Not designed for installation on glass. Don’t let snow or rain come in when your pet goes out! Reduce the wind on your pet door Reduce energy loss

A: PlexiDor Dog Doors Replacement Panel Replacement panel for PlexiDor pet door made from our specially formulated K9 Composite material. If your door is from 2007 or older, size MD, or LG, we recommend that you also get a new spring kit. PlexiDor Replacement Panels Dimensions: (These measurements do not include the fuzzy weather stripping). PlexiDor Small Panel = 7" wide by 7" tall PlexiDor Medium Panel = 5 1/2" wide by 11 1/2" tall PlexiDor Large Panel = 6 1/2" wide by 15 1/2" tall Important Note: The Extra Large door panels are not meant to be removed or replaced.