Frequently Asked Questions

A: French Door Series Med – 40lbs | Lg – 100lbs | Lg+ – 150lbs | XL – 220lbs The PlexiDor French Door Dog Door insert is easily installed and seamlessly replaces the glass panel in your current exterior glass house door. Turning your glass patio door into a pet accessible door is easy with the one-piece glass door insert from PlexiDor. This prefabricated product is designed to replace the glass in your glass house door. The one-piece replacement glass, with frame, includes a high quality factory installed PlexiDor Performance Dog Door built-in. Please allow 3-4 weeks for delivery. It is designed for use in standard 80 inch and 96 inch single panel clear glass or Low-E glass patio doors. Low-E glass has a slight green tint to it and is safety tempered. It reduces the infrared and ultraviolet light coming through without minimizing the light entering your home. If you are unsure whether you have a clear glass or Low-E glass door, check out our short, informative video How to Measure for a French Door Insert below for helpful tips, or call our Customer Service for any questions! All sizes are available to fit most standard French, full light and single light glass patio doors. PlexiDor Dog Doors are available in medium (MD), large (LG) and extra-large (XL) and will accommodate every dog breed worldwide. See our size chart to select the appropriate pet door size for your dog. Your replacement French door dog door includes the insert, new glazing putty and easy to read instructions. We also have an interactive list of recommended installers in your area. When your new dog door insert arrives, the pre-framed glass panel will be complete with dog door already built in. Just replace the glass in your current door and your dog has easy access to the outdoors. The installation can usually be completed within 2 hours. The original glass can be stored in your garage or shed. The replacement frame and glass are warrantied for five (5) years. The PlexiDor Dog Door comes with a 10-year warranty. You’ll love how beautiful this product looks in your home. The dog door and glass frame are available in two color options, white and bronze, to coordinate with your décor. To locate an authorized dealer/installer who will go to your home and measure to ensure proper fit or call our Customer Service at 800-PET-DOOR (888-738-3667). We are always happy to answer any questions! Questions regarding shipping are specified in the PlexiDor Shipping Policy. Unfortunately, we do not offer shipping to Hawaii at this time.

A: PlexiDor Electronic Dog Door-Large: Features and Benefits Accommodates dogs up to 125 pounds. Pet opening is 12 5/8" wide by 19 5/8" high Door Series units are framed to fit a standard exterior house door Wall Series units can be installed into stud, brick, block or cement exterior walls up to 12 inches thick Wall units include an aluminum tunnel that connects the interior and exterior frame Dog door interior frame measures 17 1/8" wide by 54 5/8" high.  Door Unit exterior frame is 17" wide by 24" high. Wall Unit exterior frame is 17" wide by 26"high Available in bronze and white Highest energy efficiency Manufactured in the USA 5-Year residential warranty 90 Day Money Back Guarantee The PlexiDor Electronic dog door uses state-of-the art RFID collar (Radio Frequency IDentification) technology. The sensor reads the pre-programmed code to automatically open and close the door. Only dogs wearing a programmed collar key are allowed through the door and all other animals are forced to stay outside. The collar key is waterproof and weighs only 0.4 ounces. It is worn on the dog's collar and snaps into place. The dog door is triggered by the collar key as the animal approaches the door. The length of time the panel stays open can be adjusted to fit your needs. The PlexiDor electronic dog door plugs into a standard household power outlet or can be hardwired. It is easy to program and even easier to use. An authorized installer will measure to ensure proper fit and installation can usually be completed within 45 minutes. Find an installer/dealer near you for more information. For more information or for answers to your questions about PlexiDor products, please call our Customer Service at: 1-800-749-9609 or send us a message. Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: PlexiDor Dog Door in Door Series: Premium Features and Benefits Never buy flimsy door flaps again! Our rugged, saloon-style doors of airplane windshield grade acrylic never wear out Industrial strength aluminum frame is incredibly durable, ensuring it never bends. cracks, or rusts Lower Your Energy Costs! No more bugs! Thick, soft weather-stripping lines the tops and sides of each door panel sealing in your environment Whisper quiet mechanism Designed for doors made of wood, fiberglass, steel, and glass 10-year residential warranty 90-day money back guarantee Manufactured in the USA Have a problem chewer? Call us about the BiteGuard KennelPlex chew proof model Choose the Size for Your Breed – The PlexiDor Dog Door in Door Series pet doors are available in four sizes: Sizes: Medium – 40lbs | Large – 100lbs | XLarge – 220lbs We have a size to fit your breed up to 220 lbs. Refer to the PlexiDor Size Chart for more information. Select a Frame Color – Choose from three attractive and durable frame finishes: Silver, White or Bronze. The Silver frames are anodized. The White and Bronze frames feature baked-on powder coating similar to the appliances in your home. View the PlexiDor Color Swatches to see details. Since 1985, we have been manufacturing dog doors in doors at our facility in Bradenton, Florida. Throughout our history, our product development team has worked closely with extreme users to engineer a strong, safe, energy efficient and dependable product. PlexiDor Dog Doors are manufactured to serve for years of trouble-free use and feature a 10 Year Warranty. That's a decade! Your family and your dog will enjoy the freedom and peace-of-mind that a PlexiDor Performance Dog Door in door will give. Our doors are "built to last" and offer freedom to both you and your dog. Freedom from the worry of damage to your floors and carpets from potty accidents and peace-of-mind knowing your dog will have safe and easy access to the outdoors in the event of an emergency. In addition, your dog will enjoy the added benefits of health and exercise. Call our Customer Service team for more information or for answers to any questions you may have: 1-800-749-9609. Specific questions regarding shipping should be answered by the PlexiDor Shipping Policy. However, please don't hesitate to contact us directly with additional questions.

A: Door won't Lock correctly? Is your silver cam bent out of shape preventing the door from locking? We can ship your new PlexiDor lock assembly kit to you ASAP! You will get: lock and key Cam shaft washer nut and screw easy to follow installation guide. Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: The PlexiDor Security Cover provides an additional safeguard for your dog door and home. Close off the pet door opening when you are away from your home. The security cover screws onto the PlexiDor dog door interior frame. For Medium, Large, and X-Large PlexiDor dog doors.

A: PlexiDor DC Adapter for Electronic Series This is the only DC adapter unit designed to work with your Plexidor Electronic Door mount or Wall mount series. The new cord is now six feet in length, has the proper fitting, plus provides the correct amount of voltage. This is the only model that will properly operate the Electronic door. Other brands and variations of DC Adapters will not deliver proper voltage to the PDE unit. The previous  model with the 12 foot cable is no longer sold. Note:  PlexiDor Electronic units from prior to December 2016 use an AC Adapter that is no longer available.

A: PlexiDor Dog Doors Replacement Panel Replacement panel for PlexiDor pet door made from our specially formulated K9 Composite material. If your door is from 2007 or older, size MD, or LG, we recommend that you also get a new spring kit. PlexiDor Replacement Panels Dimensions: (These measurements do not include the fuzzy weather stripping). PlexiDor Small Panel = 7" wide by 7" tall PlexiDor Medium Panel = 5 1/2" wide by 11 1/2" tall PlexiDor Large Panel = 6 1/2" wide by 15 1/2" tall Important Note: The Extra Large door panels are not meant to be removed or replaced.

A: The only key that will work for your Plexidor Door mount unit and Wall mount units. These replacement keys will work on any size unit.

A: PlexiDor Dog Doors Weather Seal PlexiDor cat door and dog door replacement weather seal kits. Each kit provides high quality weather seal in the right length to fit your panel/panels. Replacement weather seal kits for mounting on PlexiDor panels. Each kit has the right size for your panels. Questions regarding shipping are specified in the PlexiDor Shipping Policy

A: PlexiDor Dog Door Replacement Spring Kits The Small set provides the necessary single spring. Sizes Medium, Large, and Extra Large provide the necessary pair of springs. Make sure to apply non corrosive grease to the springs. Do NOT use WD40. The Small set provides the necessary single spring. Sizes Medium, Large, and Extra Large provide the necessary pair of springs.